Our services
Emergency Operations Centre (EOC) Plans, Policies & Procedures
Coordinate the response, not the chaos.
When an incident grows beyond what one department can handle, your Emergency Operations Centre (EOC) becomes the hub for coordination, information, and decisions. An EOC without a clear structure quickly becomes a crowded room full of competing priorities. We help you design an EOC that activates quickly, shares information clearly, and supports the people working in the field.
Built on the Incident Command System
Our EOC planning is grounded in the Incident Command System (ICS) and aligned with B.C.‘s emergency management approach. We set out who leads, who supports, how information flows, and how decisions are made and recorded. Your EOC then works alongside first responders, partner agencies, and neighbouring jurisdictions.
What you get
- EOC activation levels, triggers, and notification procedures
- Organizational structure, position checklists, and role descriptions
- Policies on decision authority, spending, and documentation
- Procedures for situational awareness and information management
- Action planning and operational period cycles
- Procedures for the EOC facility, technology, and alternate locations
- Integration with your crisis communications, continuity, and recovery plans
- Training and exercises for EOC staff
How it works
1
Find out
A focused Readiness Diagnostic: we talk with your leaders and the people who do the work, and check the assumptions that matter most.
2
Decide
Your Finding Briefing shows what’s working, what would break first, and what your leaders need to decide.
3
Build and practise
We turn those decisions into plans your people help write, then test them with an exercise.
Who it’s for
Municipalities, regional districts, and First Nations. Organizations with large sites, campuses, or multiple locations. Businesses that need an executive crisis team or incident management team structure.
The result
When the EOC activates, everyone knows where to go, what their role is, and how decisions get made. The result is faster, clearer coordination when it counts.
Strengthen your EOC before your next activation
You don’t have to work this out alone. Book a free conversation, and if we’re not the right fit, we’ll tell you.
Not ready to talk yet? Take the free Crisis Readiness Self-Assessment →