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Continuity of Operations Planning
Essential services don’t get a day off. Neither should your plan.
When your organization provides services that people depend on, such as water, public works, health, social services, or community administration, a disruption isn’t just an inconvenience. It’s a public safety issue. Continuity of Operations Planning (COOP) plans how your essential functions keep running, even when you lose key people, facilities, systems, or suppliers.
Built for public service and essential-service organizations
COOP goes beyond restoring a business. It keeps government and community functions going. That means identifying the services you must never stop, setting out who has authority when leaders are unavailable, and planning how to operate from alternate locations with reduced staff. In B.C., local authorities must start preparing business continuity plans under the Emergency and Disaster Management Act from January 1, 2027. COOP gives that requirement practical structure.
What you get
- A list of essential functions, ranked by priority
- Orders of succession and delegations of authority
- Alternate facility and remote operations strategies
- Planning for vital records, systems, and information
- Strategies for running with reduced staffing, including cross-training
- Procedures for activation, relocation, and return to normal operations
- Integration with your Emergency Management Plan and EOC
- An exercise to validate the plan
How it works
1
Find out
A focused Readiness Diagnostic: we talk with your leaders and the people who do the work, and check the assumptions that matter most.
2
Decide
Your Finding Briefing shows what’s working, what would break first, and what your leaders need to decide.
3
Build and practise
We turn those decisions into plans your people help write, then test them with an exercise.
Who it’s for
Municipalities and regional districts. First Nations governments and community services. Non-profits, health and social service providers, and contractors delivering essential services.
The result
Your community keeps receiving the services it relies on, and your leaders know who’s in charge and what comes first, even on the worst day.
Protect the services your community depends on
You don’t have to work this out alone. Book a free conversation, and if we’re not the right fit, we’ll tell you.
Not ready to talk yet? Take the free Crisis Readiness Self-Assessment →